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  • Can I have a service technician come to my office?

That is not necessary! Our instruments have a small footprint, and it is easy to ship. Therefore, we can avoid unnecessary costly on-site inspection fees. Plus, for the best repair/ calibration service quality, it is better to repair/calibrate in a controlled environment at the ATAGO service center. 

  • How long will my repair take? 

It depends on the unit situation, but we will give you an estimated time once we receive your unit.

  • What is a calibration certification? 

Our certificate is NIST traceable. They came with a calibration certificate, traceability certificate, and traceability diagram. (Calibration service is performed at an additional cost).

  • What is an RMA? 

An RMA is a Return Merchandise Authorization. It is a number needed for the service request form. This is required before shipping anything to our factory for return/repair. Every item with a serial number requires its own individual RMA number. The RMA is a number that tracks your repair through the factory.

  • How long does it take to receive a quote? 

Quotes are sent no later than the end of the next business day after the request is received. Please call +1 (425) 637-2107 to expedite service.

  • Does the quote include shipping? 

Yes, the quote does include the shipping fee.

  • Who pays for the shipping? 

 All shipping charges are the responsibility of the purchaser.